Terms & Conditions

1. Introduction

Welcome to Surrey Natural Foods ("Company," "we," "us," "our"). These Terms & Conditions govern your access to and use of our website, services, content, and any digital platforms provided by Surrey Natural Foods (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.

These Terms constitute a legally binding agreement between you ("Client," "User," "you," or "your") and Surrey Natural Foods.

2. Definitions

• "User" refers to any individual or entity that accesses or uses the Services.
• "Service(s)" includes all digital products, consultations, wellness sessions, web assets, content, and services provided by the Company.
• "Content" refers to all materials available through the Services, including text, visuals, code, downloads, and communications.

All headings are for convenience only and do not affect interpretation.

3. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years old and have the legal authority to enter into and be bound by these Terms. Your use of the Services constitutes acceptance of these Terms and our Privacy Policy. We may update these Terms at any time without notice; changes become effective immediately upon posting.

4. Use of the Services

You agree to use the Services only for lawful purposes, comply with all applicable laws, provide accurate information when requested, and not misuse or reverse-engineer any part of the Services. We reserve the right to suspend or terminate access if usage violates these Terms or applicable laws.

5. Products & Health Information

Information provided on our website, in wellness consultations, or by our staff is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Our products have not been evaluated by Health Canada or the FDA unless specifically indicated. Always consult with a qualified healthcare professional before starting any new supplement regimen.

6. Intellectual Property

All Content, trademarks, logos, designs, and materials on this website are the exclusive intellectual property of Surrey Natural Foods or its licensors. You may not reproduce, republish, sell, rent, or sub-license any materials, or use our trademarks without written consent. Unauthorized use may result in legal action.

7. User Content & Comments

By submitting content, you grant Surrey Natural Foods a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, distribute, and display your content. You represent that the content does not violate any law or third-party rights. We may monitor, remove, or modify any user content at our discretion.

8. Cookies & Tracking

We and our partners may use cookies, analytics tools, and similar technologies to enhance site functionality and support marketing efforts. By using the Services, you consent to the use of these technologies as described in our Privacy Policy.

9. Third-Party Links

Our Services contain links to third-party websites including our Square Online Store. We do not control these third parties and are not responsible for their content, privacy practices, or availability. Your use of third-party resources is at your own risk.

10. SMS Messaging Terms (A2P / S2P Compliant)

By providing your mobile phone number and opting in through our forms or booking systems, you consent to receive SMS messages from Surrey Natural Foods including appointment confirmations, service updates, customer support responses, and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for assistance, or contact [email protected]. Wireless carriers are not liable for delayed or undelivered messages.

11. Pricing & Orders

All prices are in Canadian Dollars (CAD) and subject to change without notice. We reserve the right to correct pricing errors. Applicable taxes will be added at checkout. We reserve the right to accept or decline any order for any reason.

12. Disclaimers & Limitation of Liability

Surrey Natural Foods provides the Services "as is" without warranties of any kind. We are not liable for direct, indirect, incidental, consequential, or punitive damages arising from use of the Services. Some jurisdictions do not allow limitation of liability, so these limitations may not apply in certain cases.

13. Indemnification

You agree to indemnify, defend, and hold harmless Surrey Natural Foods, its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any dispute shall be resolved exclusively in the courts of competent jurisdiction in British Columbia, Canada.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause. Upon termination, all rights granted to you will immediately cease.