Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we may collect:

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via Square)
• Purchase history and product preferences
• Website usage data via cookies and analytics

2. How We Use Your Information

• To process and fulfill your orders
• To communicate about your orders and inquiries
• To send promotional emails and SMS (with your consent)
• To improve our website and services
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as Square for payment processing and Iconic Edge Marketing for website management) solely to operate our business.

4. SMS Communications

By opting in through our website or booking forms, you consent to receive SMS messages from Surrey Natural Foods. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. For help, reply HELP or email [email protected].

5. Cookies

Our website uses cookies to enhance your browsing experience and support analytics and marketing. You may disable cookies through your browser settings, though this may affect some website functionality.

6. Data Security

We implement appropriate security measures to protect your personal information. Payment transactions are processed through Square's secure, encrypted payment system and are never stored on our servers.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal data. Contact us to exercise these rights.

8. Third-Party Services

Our website is managed by Iconic Edge Marketing. Our online store is powered by Square. These services have their own privacy policies which we encourage you to review.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes become effective immediately upon posting. Continued use of our Services after changes signifies acceptance.