We use the Canada Post Service to ship orders from British Columbia. Shipments usually take 2 to 10 days when sent via Priority Mail. Express Post is a 2-3 day guaranteed service. That means that if we ship something via Express Post on Tuesday, you get it on Thursday before 3 PM. If we ship Express on Friday, it would be either a Sunday or Monday delivery, depending on whether your post office delivers Express Mail on Sunday.
We usually get orders out the same business day (4PM PST) or the next business day depending on the time we receive your funds / order. We ship out ‘back orders’ at our expense.
We ship worldwide. International orders are sent by Canada Post regular mail. Generally they take anywhere from 5 to 10 days for Canada Post Express Post, which is track-able, a day or two more for Express Post. Shipping times depend on how fast the order gets through customs.
You do not need a return authorization number. Ideally, send back a copy of the invoice or at least some information to identify who the return is from. Send all returns to: Surrey Natural Foods, 13585 King George Hwy, BC, Surrey V3T 2V1. When unopened products (that are still in sellable condition) are returned beyond the 30 day money back guarantee, there will be a 5% restocking fee.