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SNF - Terms and Conditions

1. Introduction -

Welcome to Surrey Natural Foods ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at https://www.surreynaturalfoods.com (the "Service") operated by Surrey Natural Foods.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms -

By using our website, creating an account, or making a purchase, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent

  • Accept these Terms and Conditions in full

  • Agree to comply with all applicable laws and regulations

3. Products and Services -

3.1 Product Information -

  • We strive to provide accurate product descriptions, prices, and availability information

  • Product images are for illustration purposes and may not reflect the exact appearance of the actual product

  • We reserve the right to modify product offerings without prior notice

3.2 Health Claims -

  • Our products are not intended to diagnose, treat, cure, or prevent any disease

  • Consult with a healthcare professional before using any supplements or natural health products

  • Individual results may vary

3.3 Age Restrictions -

  • Certain products may have age restrictions and are not suitable for minors

  • It is your responsibility to ensure products are appropriate for your age and health condition

4. Orders and Pricing -

4.1 Order Acceptance -

  • ​All orders are subject to acceptance and product availability

  • We reserve the right to refuse or cancel orders at our discretion

  • Order confirmation does not guarantee acceptance

4.2 Pricing -

  • All prices are displayed in Canadian dollars (CAD) unless otherwise specified

  • Prices are subject to change without notice

  • Taxes and shipping costs are additional unless explicitly stated

4.3 Payment -

  • Payment is required at the time of order

  • We accept major credit cards and other payment methods as displayed on our website

  • You authorize us to charge your payment method for all applicable fees

5. Shipping and Delivery -

5.1 Shipping -

  • Shipping costs and delivery times vary based on location and shipping method selected

  • We are not responsible for delays caused by shipping carriers or customs

  • Risk of loss transfers to you upon delivery

5.2 Delivery -

  • You are responsible for providing accurate shipping information

  • We are not liable for packages delivered to incorrect addresses due to customer error

6. Returns and Refunds -

6.1 Return Policy -

  • Products may be returned within 30 days of purchase in original, unopened condition

  • Perishable items and opened supplements cannot be returned for health and safety reasons

  • Return shipping costs are the responsibility of the customer unless the return is due to our error

6.2 Refund Process -

  • Refunds will be processed within 5-10 business days after we receive the returned item

  • Refunds will be issued to the original payment method

  • Shipping costs are non-refundable unless the return is due to our error

7. Account Registration -

7.1 Account Information -

  • You must provide accurate, complete, and current information when creating an account

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must notify us immediately of any unauthorized use of your account

7.2 Account Termination -

  • We may terminate or suspend your account at our discretion for violations of these Terms

  • You may close your account at any time by contacting us

8. Privacy and Data Protection -

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

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